After a purchase has been made -ALL CORRESPONDENCE WITH THE Love Collection MUST BE COMMUNICATED VIA firstname.lastname@example.org
Refunds / Returns
*** If there is a defect in your items, we will refund you. We must be notified within 30 days of date of shipment.
*** If you do not receive the correct items, we will send you a code to reorder the correct item for free. (You do not need to send us yours back). Please notify us VIA EMAIL to let us know. We must be notified within 30 days of date of shipment.
*** If you are unhappy with your purchase for any reason, you may return the items please email us *** You MUST include order number and email address in the returned package. ***
The customer is responsible for paying the return shipping costs.
Please consider your purchase carefully before confirming the order.
We do not allow orders to be cancelled, please engage in our refund process if you're wishing to cancel your order!
We are not responsible for your address being typed in incorrect.
Packages Returned to love Collection by the U.S. Postal Service
The address entered into the order by the customer is printed directly on the label. Orders returned to love Collection due to an incorrect or insufficient address are the responsibility of the customer.
If a package is returned to us by your local post office, we will notify you via email (if you have provided an email in your order) with the specific reason stamped on the envelope by your local post office.
As a one time courtesy, we will issue you a code allowing you to reorder for a fee of $4.99 to cover re-shipping and re-processing. You will not be charged again for the items themselves.
If you choose not to reorder using this code, and request a refund, a $4.99 fee will be deducted from your refund.
Thank you for helping support the cause!
FULFILLMENT CENTER HOURS
Monday - Friday, 9:00 a.m. - 5:00 p.m.